Terms & Conditions
Terms and Conditions for Crafted Essex
Welcome to Crafted Essex. By accessing or using our website at www.craftedessex.com, you agree to the following terms and conditions, which govern your use of the website and the purchase of products from our store. Please read these terms carefully before placing an order.
1. General Information
Crafted Essex offers a range of customised and personalised products. By purchasing from us, you agree to these terms and conditions.
2. Orders and Payments
• Order Process: When you place an order, you are offering to buy the goods in accordance with these terms and conditions. All orders are subject to acceptance and availability.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email. This does not guarantee the acceptance of the order. A separate email will be sent once your order has been dispatched.
• Payment: Payments for orders are processed securely via credit/debit cards, PayPal, or other third-party payment methods. All transactions are processed in GBP and are subject to applicable taxes.
3. Customisation and Personalisation
• Personalisation Details: As our products are custom-made, please ensure that all details, including any customisation or personalisation, are correct before placing your order.
• No Returns on Personalised Goods: Due to the nature of the products, we are unable to accept returns or exchanges for personalised or custom-made items unless the item is defective or damaged upon arrival.
• Approval of Designs: For certain products, you may be asked to approve a design mock-up before production begins. If this approval is required, the production of the item will not commence until we receive confirmation from you.
4. Pricing and Availability
• Pricing: All prices are displayed in GBP and include applicable taxes. Prices may change without notice, but any changes will not affect orders that have already been confirmed.
• Product Availability: Products are subject to availability. If a product is out of stock, we will notify you and provide options, such as waiting for restocking or cancelling the order.
5. Shipping and Delivery
• Delivery Information: We offer standard delivery services to the UK and internationally. Estimated delivery times are provided at checkout but are not guaranteed.
• Shipping Costs: Shipping fees are calculated based on the delivery destination, order weight, and selected shipping method. Additional fees may apply for international orders.
• Incorrect Address: Please ensure that your delivery address is accurate. We cannot be held responsible for delays or lost parcels due to incorrect address information provided at checkout.
6. Returns, Exchanges, and Cancellations
• Custom Products: Due to the bespoke nature of our products, returns and exchanges are only accepted for defective or damaged items.
• Defective or Damaged Goods: If you receive an item that is defective or damaged, please contact us within 7 days of receiving the order. We will arrange for a return or offer a replacement/refund.
• Cancellations: If you wish to cancel your order, please contact us immediately. Cancellations are only possible before production begins. Once production has started, cancellations are no longer possible.
7. Intellectual Property
• Ownership: All content on the website, including images, text, designs, and logos, is owned by Crafted Essex or its licensors. Unauthorized use of any content from the website is prohibited.
• Product Designs: You may not copy or reproduce any design or product image without prior written consent.
8. Limitation of Liability
Crafted Essex will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services. We are not responsible for any damages that arise from third-party actions.
9. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. Please read our Privacy Policy to understand how your data is handled.
10. Security
We take reasonable measures to protect your personal information during the order process, including encryption of payment details. However, we cannot guarantee complete security of data transmitted over the internet.
11. Force Majeure
We will not be liable for any delay or failure to perform our obligations under these terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or transportation failures.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Amendments to Terms and Conditions
We reserve the right to modify or update these terms at any time. Any changes will be posted on this page, and the updated terms will apply to all orders placed after the changes have been made.
14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content or practices of any third-party sites, and the inclusion of a link does not imply our endorsement of the site.
15. Customer Service and Contact
If you have any questions, concerns, or feedback about these terms and conditions or your order, please contact us at:
Email: craftedessex@gmail.com